Damage Policy and Procedures

1. In order for the W.C. Wood Company, Inc. to provide a damage allowance,
   according to your contract, for damaged freezers:

  a. The W.C. Wood Co. Damage Claim Form must be completely filled out (i.e. correct
      serial #, model #, indicate the location of damage, ect.).
  
  b. Complete the form electronically or fax completed damage claim form to 419-523-4826.
  
  c. A credit will be issued and sent to the billing address on the account.

2. If damage is limited to the door area, W.C. Wood Company, Inc. has the option of
    shipping out a replacement door.

  a. W.C. Wood Company, Inc. will not issue a damage allowance in addition to providing       a replacement door.

3. Grace period for any damage allowance is 90 days from the time W.C. Wood Company
    invoices the product. Any units that are submitted for damage allowances over the 90
    day grace period will be denied.

4. All damage claims are subject to verification by W.C. Wood Company or its agents upon
    request.

5. W.C. Wood Company, Inc. will not be responsible for damages incurred after the initial
    delivery point specified on the Bill of Lading.

Return Policy

1. All returns require a Return Authorization issued by the W.C. Wood Company

2. W.C. Wood reserves the right to hold merchandising funds as payment for unauthorized
    returns or deductions.